Introduction

At DuckDuck, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This privacy policy outlines how we collect, use, and share information when you visit our website or engage with our services.

 

Information we collect

• Information you provide

  • Personal details: Name, address, email, and phone number provided through forms, emails, texts, phone calls, inquiries, or service bookings.

  • Payment information: Details collected during service purchases.

  • Preferences: Information shared to customize services.

• Information we collect automatically.

  • ​Technical data: IP address, browser type, device information.

  • Usage data: Pages visited, time spent on the site, collected via cookies and similar technology.

 

Use of information

We utilize your information to:

1. Deliver and manage our services.

2. Process payments and issue invoices.

3. Respond to inquiries and provide customer support.

4. Enhance our website and personalize user experience.

5. Send service-related communications and promotional offers (with opt-out options).

6. Comply with legal obligations.

 

Sharing information

We do not sell or rent your personal information. However, we may share it with:

1. Service providers: Trusted third parties assisting with payments, email delivery, and website hosting, all bound by their own privacy policies to provide their service.

2. Legal obligations: Authorities when required by law or to protect our rights.

3. Business transfers: In events like mergers or acquisitions, your information may be part of the transferred assets.

 

Data security

We implement industry-standard security measures, including:

1. Secure servers and encrypted transactions.

2. Restricted access to personal data.

3. Regular security assessments and updates.

 

Your rights

You have the right to:

1. Access: Request a copy of your personal information.

2. Correction: Update or correct your data.

3. Deletion: Request data deletion, subject to legal requirements.

4. Opt-out: Unsubscribe from marketing communications at any time.

 

To exercise these rights, please contact us. 

 

Cookies and tracking technologies

Our website uses cookies to enhance user experience:

1. Essential cookies: Necessary for site functionality.

2. Analytics cookies: Used to analyze site data usage. 

3. Marketing cookies: Employed for targeted advertising.

 

You can manage your cookie preferences through your browser settings.

 

Third-party services

We utilize third party services, including:

1. Wix: Our website is built and hosted on the Wix platform, which provides us with the online platform to offer our services. Your data may be stored through Wix’s data storage, databases, and general applications. Their privacy policy applies separately from this privacy policy. 

2. Google: Our email and working documents are hosted on the Google platform, which provides us with the online platform to manage and communicate our services. Your data may be stored through Google’s data storage, databases, and general applications. Their privacy policy applies separately from this privacy policy. 

3. OpenPhone: Our phone and texting system is hosted on the OpenPhone platform, which provides us with the online platform to manage calls and texts to implement our services. Your data may be stored through OpenPhone’s data storage, databases, and general applications. Their privacy policy applies separately from this privacy policy. 

 

These services have their own privacy policies addressing how they handle user data. We recommend viewing the above mentioned companies’ privacy policies for more information.

 

External links

Our website may contain links to other sites. We are not responsible for their privacy practices and encourage you to review their policies.

 

Children’s privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children under 13. If we become aware of such data, we will promptly delete it.

 

Text message

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

​

Policy updates

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.​

 

For questions or concerns about this Privacy Policy, please contact us.

 

Effective date: January 20, 2025